Support
Find answers to common questions or reach out to us directly.
Getting Started
How do I create my first event?
Tap the + button on the Events screen. Choose your event type (Race, Lap Timing, or Time Trial), set the distance and laps, then add your runners.
What's the difference between Race, Lap Timing, and Time Trial?
Race is for single-lap events where you record finishers. Lap Timing tracks multiple laps per runner with colour-coded progress. Time Trial gives each runner their own staggered start clock.
How do I add runners?
You can type names manually, import from a saved roster, or assign QR/NFC wristbands for scan-to-identify.
Recording Methods
Which recording method should I use?
Tap is fastest for small groups you know by sight. Bib entry works well for numbered races. QR scanning is great for recurring sessions with wristbands. NFC is the fastest hands-free option.
Can I mix recording methods?
Yes! You can switch between methods during an event. Tap some runners, scan others — whatever works in the moment.
How do QR wristbands work?
Assign a QR code to each runner in their roster profile. Print or display the codes on wristbands. During an event, point your camera at a runner's wristband to record their time.
Subscriptions & Pricing
What's included in the free version?
2 rosters, 30 runners per event, all event types, all recording methods, CSV export, and iCloud sync.
What does Pro add?
Unlimited rosters, unlimited runners per event, PDF export, PDF certificates, 35+ achievement badges, group analytics, and priority support.
What's a Race Pass?
A one-off $4.99 purchase that removes the 30-runner limit for a single event. Great for carnival days without committing to a subscription.
How do I restore my purchase on a new device?
Go to Settings > Restore Purchases. Your Pro subscription and Race Pass balance are tied to your Apple ID and restore automatically.
Data & Sync
Does my data sync between devices?
Yes. iCloud sync is included for all users. Your events, rosters, and results sync automatically between iPhone and iPad.
Can I export my results?
Yes. Export any event to CSV for spreadsheet analysis. Pro users can also generate PDF reports and certificates.
Is my data private?
Your data stays on your devices and in your personal iCloud account. We don't have access to your event data, runner names, or results.
Still need help?
Drop us an email and we'll get back to you as soon as we can.
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